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Groove Music error 0xc00d11cd (0x80004005)

Posted on:
February 5, 2016
Posted in:
Computers

First a note: The 2nd part of the error message matters (not just the first number). This error message shouldn’t result in you editing your registry.

I got this message when attempting to download music from Groove Music to my laptop. I was able to figure out that it means “the save location is not available.”

I found one user who solved this issue by resetting their libraries to default and that led me down the right path. That’ll fix the error, but you shouldn’t have to resort to it.

Step 1: Make Libraries Visible

Click on start and type “This PC” to bring up Explorer.

Click on “View” and then on “Options.”

Click on “View” and then at the bottom of the list, click on “Show Libraries.”

Step 2: Manage the Music Library

You should now have “Libraries” available in Explorer.

Click on the Music library in the left column, then on “Manage” at the top of the window (and then on the “Manage” button that appears).

What’s Actually Going Wrong

Here’s where you’ll get a peek at what’s actually wrong. Windows stores 2 save locations in Windows 10: the Default Save Location and the Public Save Location.

There’s a good reason why for this – in Windows 10 you can share your library with other people in your Homegroup – they can even save to it if you allow them. The Default Save Location is where music should go when you, the user, save a file to the Library. The Public Save Location is where music should go when someone on your network saves music to your library.

There are a couple of reasons why you might want to do this but here’s what you need to know right now – due to some bug in Groove Music, it saves files to the Public Save Location, even for the local user.

Why, Specifically, I Got the Error Message

My Public Save Location was a network share that wasn’t available to me at the moment. I don’t know why that was my Public Save Location – I never set it that way and I didn’t know this was a thing until today.

The Fix

Right click on your local music directory (or one of them – wherever you actually want Groove to put files) and set it as your Public Save Location, then click OK.

That’s it. If you got exactly the same error message as I got, you should be able to download now. Good luck!